RETURN POLICY

 

At TechFlow, we are committed to delivering only genuine, factory-sealed, and premium-quality products. To maintain the integrity of our supply chain and ensure fairness for all customers, returns are strictly regulated.

 

1. General Policy

 

Once a product has been purchased and used, it cannot be resold as new.

 

Therefore, we do not accept returns unless the product is found to have a verified factory defect.

 

Factory defects are extremely rare, but if identified, such cases will be handled under our warranty support.

 

2. Warranty & Service

 

All products are covered by our official warranty.

 

If a factory defect is confirmed, TechFlow will repair or replace the product at no additional cost to the customer.

 

For products that are damaged due to user error (such as drops, water damage, or misuse), we provide break-and-fix services through our approved service centres in the Maldives.

 

In these cases, repair costs will be charged to the customer.

 

3. Conditions Not Eligible for Return

 

Products that have been opened, used, or show signs of wear.

 

Products damaged due to improper handling, accidents, or unauthorized repairs.

 

Change-of-mind returns are not accepted.

 

4. How to Report an Issue

 

If you believe your product has a defect covered under warranty, please contact us:

 

📧 [email protected]

📞 +960 982 1676 (Call/WhatsApp)

 

Our service team will evaluate the issue and guide you through the warranty or repair process.

 

5. Our Commitment

 

While returns are limited, we ensure that every product you buy is backed by:

 

Official warranty coverage.

 

Authorized repair services for both factory defects and user-damaged devices.

 

Genuine parts and certified technicians, ensuring your product remains reliable and protected.

 

🔒 Your device, your investment, and your trust are protected with TechFlow.